Returns Policy
Returns
- In the event of items arriving damaged, you are entitled to a replacement/refund free of charge. If the fault can be agreed through photographs then please return the item by post (with original packaging). Once the item has been returned and it is found to be incorrect or faulty, we will organise a refund or replacement, and refund the initial postage cost (if applicable) and the cost of returning the item.
- If the goods are faulty or incorrect, we must be notified within 14 days of receipt.
- Monogrammed items are non-refundable unless faulty. Please allow 10 days for any return to be processed.
Order Cancellation
- You have the right to cancel your order within 14 days, from the day you receive the goods. If you receive an order and decide not to keep it, for whatever reason, please notify us within 14 days of receipt of goods and return goods in their original condition within 14 days of notification for a full refund/credit. Returning goods are at the customer’s risk. If cancelling an order, customers must arrange delivery at their own cost. Please do not return goods without contacting us first.
- Items that are not monogrammed can be cancelled up to 14 days after their order is delivered. Monogrammed items are designated as ‘bespoke and customized goods’ under the Consumer Rights Act 2015 and are exempt from cancellation rights. After 24 hours of the order being confirmed any cancellations are not possible. Monogrammed items are non-refundable unless faulty.
We reserve the right to cancel your order if the following occurs:
- There is insufficient stock to deliver the goods you have ordered,
- We are unable to deliver to your area,
- If the goods ordered were listed at an incorrect price. If the contract is cancelled, you will be notified by email.
