Privacy Policy

Who we are

We are Wells Fine Art Supplies. Our website address is: www.wellsfineartsupplies.co.uk. You can contact us using these details:
Name: Luca Wells
Telephone: 020 8191 0742
Address: ‘THE STUDIO’ Ruskin Road, Eastbourne, BN20 9AY
Email: enquiries@wellsfineartsupplies.co.uk

When do we collect data:

• When you browse our store, when you place an order for our products, when you register for an account, and when you contact us.

The type of personal information we collect

We currently collect and process the following information:

• If you register for an account we will collect your name, order details, email address, phone number, and delivery address.
• Details of email/phone communication.
• If enabled, we may collect cookies. A cookie is a small piece of information that’s stored on your computer/phone by a website that you visit. If you have registered and have an account, cookies may help recognise that you may have already given your username and password, which means you do not have to be asked for this information on every page. Cookies can also help us analyse data to see how our users are interacting with our services, which can lead to us making changes for the better.
• The third parties used will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us. Our payment processor will have their own privacy policy statements, which can be viewed on their website.

Why do we use this information?

We use the information that you have given us in order to offer products and services that may be of interest to you. We also collect information to process your order, and to manage your account. If you sign up for our newsletter, we will also use your information to email you about products and services.

Under the General Data Protection Regulation (GDPR), the lawful bases we rely on for processing this information are:

(a) Your consent. You are able to remove your consent at any time.

(b) We have a contractual obligation.

(c) We have a legal obligation.

(d) We have a legitimate interest.

How long will we store your personal information

We will retain your personal data for as long as your account is active or as needed to provide you with access to our Web portal and services.

If you wish to cancel your online account, contact us at: enquiries@wellsfineartsupplies.co.uk. We will only retain and use your personal data thereafter as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements. If you decide that you no longer want to receive email communications, then press the ‘unsubscribe’ button on the emails we have sent, which will stop further promotional emails.

Your data protection rights

Under data protection law, you have rights including:

Your right of access – You have the right to ask us for copies of your personal information.

Your right to rectification – You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances.

Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal information in certain circumstances.

Your right to object to processing – You have the right to object to the processing of your personal information in certain circumstances.

Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

Please contact us at enquiries@wellsfineartsupplies.co.uk if you wish to make a request.

How to complain

If you are unhappy with our response to any requests you have made to us regarding the use of your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office. You can contact them by calling 0303 123 1113.

The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

ICO website: www.ico.org.uk